Privacy Policy.

This Privacy Policy describes how Juniper Registered Massage Therapy ("we," "us," "our") collects, uses, and protects your personal information when you visit juniperrmt.com (the "Site") or become a patient at our clinic. We are committed to protecting your privacy in accordance with British Columbia's Personal Information Protection Act (PIPA).

Information We Collect on This Website

When you visit the Site, we automatically collect limited technical information about your device, including your browser type, IP address, and how you interact with the Site. We use this information to understand how visitors use our Site and to improve it.

If you contact us through a form on the Site, we collect the information you provide, such as your name, email address, and phone number, in order to respond to your inquiry.

Information Collected Through Booking and Treatment

When you book an appointment or become a patient, additional personal and health information is collected through Jane App, our third-party scheduling and clinic management platform — not directly through this website. This may include your contact details, health history, treatment notes, and payment information. That information is governed by Jane App's privacy practices in addition to our own clinical recordkeeping policies, and is handled separately from the general website data described above. Jane App's privacy policy is available at janeapp.com.

How We Use Your Information

We use the information collected through this website to respond to inquiries, communicate with you, and understand how the Site is used so we can improve it. We do not use website visitor information for targeted advertising.

Health and treatment information collected as part of your care is used solely for the purpose of providing safe, appropriate treatment, and is handled in accordance with the standards of practice required by our regulatory college and PIPA.

Sharing Your Information

We do not sell or rent your personal information. We may share limited technical information with service providers that help us operate this website, including Squarespace (which hosts this Site) and analytics tools we use to understand Site traffic. We may also disclose information where required by law, such as in response to a valid legal request.

Cookies and Analytics

This Site may use cookies and similar technologies to understand how visitors use the Site. You can control or disable cookies through your browser settings.

Data Retention

Website inquiry information is retained only as long as needed to respond to your request, unless you ask us to delete it sooner. Clinical and health records are retained in accordance with the recordkeeping requirements set by our regulatory college and applicable BC law.

Your Rights

Under PIPA, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at hello@juniperrmt.com.